Privacy Policy

When you place an order we collect:

• your name, email address and mobile number;
• your delivery address and any delivery instructions;
• the items, size and quantity you order;
• payment confirmation details from Razorpay (we do not store your full card or bank details);
• your tracking ID, so you and our team can follow the order.

When you submit a wholesale (B2B) enquiry we collect:

• business name, contact person, email, mobile number, city and the details you share in your message.

We may also collect basic technical data (browser type, device) and usage data through standard analytics to improve the Website.

• to process and fulfil your order, including roasting, packing, shipping and tracking;
• to send order confirmations and delivery updates;
• to respond to wholesale enquiries and provide quotes;
• to prevent fraud and keep our records accurate;
• to improve our products, packaging and Website experience.

We do not sell your personal data. We may send you occasional updates about new roasts or offers only if you opt in or have bought from us. You can unsubscribe at any time.

Order, inventory and tracking data is managed in our internal store system and is accessible to our team for fulfilment and customer service. Payment data is handled by Razorpay under its own security standards. We keep your data only as long as needed for these purposes or as required by law.

We share information only with service providers who help us operate — such as Razorpay for payments, courier partners for delivery, and email or analytics providers — and only to the extent needed for them to do their job. These providers are bound by their own confidentiality obligations.

We may disclose information where required by law, court order, or to protect the rights, safety or property of Raskbind Coffee, our customers or others.

The Website uses local storage on your device to keep your shopping cart while you browse. This stays on your device and is not shared. We do not use cookies for cross-site tracking advertising.

You can ask us to show, correct or delete the personal information we hold about you, or to stop sending you marketing messages. To make any of these requests, contact us using the details below. We will respond within a reasonable time, usually 7–10 business days.

We take reasonable technical and organisational steps to protect your information. However, no method of transmission or storage over the internet is fully secure, and we cannot guarantee absolute security.

The Website is not intended for children under 18. We do not knowingly collect personal information from minors. If you believe a minor has shared data with us, contact us and we will delete it.

We may update this Privacy Policy from time to time. The “last updated” date at the top shows the latest version. Continued use of the Website after changes means you accept the updated policy.

Questions about your privacy? Email us at raskbind@gmail.com or call +91 75491 13544. Our registered office is at 349-A Building, Shiksha Vihar, Ram Nagariya Road, Near SKIT, Jagatpura, Jaipur – 302017, Rajasthan, India.